Common
questions

No. We charge by the job, with a written flat-rate price before we start. If the work takes longer than planned, you don't pay extra labor.

No. We don't charge travel time to or from your home, and there are no hidden fees.

Yes, 24 hours a day, 7 days a week, 365 days a year, including nights, weekends and holidays.

Yes. Ask for a free video visit or phone estimate. Our advice is free.

Company-supplied material and workmanship are warranted free from defect for one year from the date of service or installation. See our guarantees for the details.

Yes, with no surcharge. We also take checks, cash and electronic payment. Financing is available for jobs of $1,000 and up.

The recommended setting is 120°F. It helps prevent scalding injuries, especially for children, reduces energy costs and minimizes bacteria growth in the tank.

Shut off the main water valve, then turn off electricity to any wet areas (if unsure, shut off all power). Move wet items out of the house, ventilate, and call us. Mold can start in as little as 24 hours. Full steps are on our emergency page.

Take off the tank lid and press the rubber flapper closed, then lift the float to stop the tank refilling. If the bowl doesn't drop within about a minute, keep holding the float and close the supply valve behind the toilet by turning it clockwise.

Turn off every faucet and water appliance, then watch your water meter. If it moves, you likely have a fast leak. If not, check again in two hours; a change means a slow leak. All piping after the meter is the homeowner's responsibility.

Put a few drops of food coloring in the tank and wait 10 minutes. If color shows up in the bowl, water is leaking from the tank into the drain. Toilets can account for up to 30 percent of your water use.

Often. The U.S. Environmental Protection Agency suggests checking winter water use: a family of four using more than 12,000 gallons a month probably has a serious leak. A steady rise in your bill with no change in habits is another sign.

Musty odors (think wet cardboard), dark stains on the ceiling below a bathroom, bubbling paint, soft wallboard, and warped wood or damp spots inside sink cabinets. Wet wallboard has to be replaced, but only after the leak is fixed.

Use it sparingly if at all. Too much can damage your pipes. Try a plunger first. For hair clogs in a tub or sink, a cup plunger, tweezers or a cheap plastic drain snake often works. If none of that does it, call us.

It's how we recommend clearing larger sewer pipes. A hose with a special nozzle goes into the pipe and sends water through at high pressure, breaking up the clog and pushing it through the line.